Cancellation and Refunds

This overview summarizes how to cancel Yumder Plus and when you’ll receive a refund. The Terms and Conditions and the Cancellation Policy apply.

Cancellation

• Monthly Subscription: Cancel at any time in the app under Profile › Yumder Plus › Manage Subscription. The subscription ends at the end of the paid month; you can continue using Plus until then.
• Lifetime and 24-Hour Pass: There’s nothing to cancel. The pass expires automatically after 24 hours.

Cancellation within 14 Days

As a consumer, you can cancel any purchase of Yumder Plus within 14 days via the “Cancel Contract” button in the app (Profile > Yumder Plus) or at https://app.yumder.app/widerruf. We’ll confirm receipt via email, terminate your access, and refund your payment within 14 days to the payment method you used. If you requested that Plus begin immediately, we’ll deduct the portion corresponding to the time used up until the cancellation. For the 24-Hour Pass, the right to cancel expires once the 24 hours have elapsed in full. Details can be found in the cancellation policy.

Additional Refunds

• Duplicate or incorrect charges: Please contact us, and we will refund any overpayments.
• Technical issues: If you were unable to use Yumder Plus for an extended period, we will extend your subscription period by the amount of time you were unable to use the service, upon request.
• Other cases: Beyond the cancellation period, you are not entitled to a refund for time periods that have already been used. Furthermore, we will only issue a refund if required by law.

Partners (Boost)

Partners are not entitled to a statutory right of cancellation. You can cancel the 14-day trial period for the monthly subscription at any time at no cost. After that, the subscription ends at the end of the paid period; there is no pro-rated refund. Details can be found in the Partner Terms and Conditions.

How to Contact Us

Email: info@mineco.de